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Curlsmith EU Help Center

Curlsmith Help Center

Caring for your waves, curls and coils shouldn't take a phD. Our in-house experts have created this 1 minute quiz to help you decode your hair needs and choose the perfect products to achieve your hair goals. 

Discover the 4-step basics for perfect curls, and don't forget to check out your treatment recommendations for even more savings! Take the quiz >>

I need help finding the best products for my hair

If you have not received your order yet, don't worry! Please check your tracking link found in your dispatch notification email for updates on your parcel, or select 'Track My Order' in the chat window. 

Occasionally there may be delays within the courier network that are outside of our control, please allow a couple of days for your order to start moving again. If your tracking has not been updated for 5 days, please reach out to our customer care team at hello@curlsmith.com or via chat.

 

I have not received my order

It's easy to redeem your Curlsmith Rewards points! 

Make sure you are logged into your Curlsmith Rewards account and finish shopping. Click 'Check Out' and you will be directed to the information page, where you add your details. You will see a dropdown showing the rewards you have available. Select your reward and click 'Apply'.

How do I redeem my rewards points?

We offer a 30-day money-back guarantee on our products, meaning, if for any reason you are not satisfied with your purchase, you may return the order for a full refund within 30 days after receiving the products (except for full line Kits/Bundles and sale items). We also accept one exchange of product within 60 days of the order being received.

Once your returned item is received, we will notify you via email that we have received your item and that the refund is in process. All refunds go to the original purchaser. Credits or refunds will be made to the same method of payment and account used to place the original order. Please note it is the customers' responsibility to cover the cost of return. We recommend that customers use tracked postage and keep proof of postage when sending the order/item back.

Exclusions: Please note that items bought with Black Friday/Cyber Week offers and Full Line bundles are not part of our money back guarantee.

What is your returns policy?

Our Essential Moisture conditioner is suitable for frequent use but swaps out with our Double Cream Deep Quencher once a week for an intense moisture boost.

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Can I use the Essential Moisture conditioner every wash day?

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