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Curlsmith EU Help Center logo

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Information about our Subscribe & Save 15% program.

Why should I get a Curlsmith subscription?

There are loads of benefits to subscribing to your fave products! You'll get 15% off every subscription order, loyalty points, subscriber only promotions and free delivery on every order.

Can I make changes to my subscription?

We will email you 3 days before your subscription is due to trigger so that any changes that you need to make can be done before the subscription triggers. You can easily modify, skip or cancel your delivery in your account. To cancel your delivery w

Can I skip a charge?

Yes, by all means. Simply go to Account > Subscriptions > Delivery. Schedule and click Skip to skip this product for the required number of days.

Can I swap the product I have on subscription?

Yes, you can easily swap products. Just log into your account, click manage subscriptions and click edit next to the product you wish to swap. Now click on the product itself and select your new favourite.

How do I add a product to my subscription?

To add a product to your subscription simply log into your account, click Manage Subscription and click Add Product at the top of your subscription screen. You can also increase quantities of your products by clicking Edit and amending the quantity.

Do I have to give notice to cancel my subscription?

If you decide to cancel your subscription please give us 3 business days' notice before your next delivery is due to ensure this can be cancelled in time.

Can I change the frequency of my subscription deliveries?

Yes, no problem. Just head to your customer portal where you will be able to amend the frequency of your order.

How do I reactivate my subscription?

If you'd like to reactivate a cancelled product, you can reactivate at any time by simply pressing Reactivate in your customer portal.

How do I update my payment method?

Simply go to Account > Manage Subscriptions > Billing information to update your details. Please click Save.

How do I update my address?

Simply go to Account > Subscriptions > Address & Payment Details to update your details. Please click Save.

Can I benefit from promotions in conjunction with a subscription item?

Promotional offers are available for one-time purchases only and can not be used in conjunction with subscription items.