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Curlsmith EU Help Center

<h3 dir="ltr" id="isPasted">I already have an account. Do I need to create a new one to earn rewards?</h3><p dir="ltr" style="line-height:1.295;margin-top:0pt;margin-bottom:8pt;"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">We took care of that for you! All customers with an active account were automatically enrolled in our rewards program.&#xA0;</span></p>

We took care of that for you! All customers with an active account were automatically enrolled in our rewards program.

Existing Accounts

Rewards

What is the difference between your cleansers?

What is the difference between your conditioners?

What is the difference between your deep conditioners?

What is the difference between your leave-in conditioners?

What is the difference between your styling products?

How do you use the Moisture Memory Reactivator?

Do Elixir and Booster work for alopecia?

I feel like the Conditioning Wash doesn’t clean my hair enough

I feel the Wash and Scrub makes my hair too dry

The products make my hair crunchy and give me a wet look

How often should I use the Detox Kit?

Are your products suitable for men?

Are your products suitable for kids?

Are your products suitable for pregnant/breastfeeding women?

Does hair makeup work on dark/black hair?

Does hair makeup stain blonde/white/bleached hair?

Will hair makeup transfer onto my skin/clothes/furniture?

Is the hair makeup safe to use often/every wash day?

What’s the best way to apply hair makeup?

My scalp is itchy/flaky, what do I do?

What's the difference between Essential Moisture and Curl Conditioning Wash?

Is Effortless Waves only suitable for waves?

Can you apply Effortless Waves to dry hair?

Does Effortless Waves contain alcohol?

Can I apply Effortless Waves to my hair straight after washing and conditioning?

Does Effortless Waves provide a strong-hold?

I like the results of Effortless Waves, but I would like more hold.

Can I use the Essential Moisture conditioner every wash day?

What's the difference between the Frizz Control Cleanser and the Essential Moisture Cleanser?

Is the Frizz Control Cleanser suitable for all hair types?

Is the Frizz Control Duo Conditioner suitable for all textures?

Can I use the Frizz Control Duo Conditioner as a hair mask?

Will the Frizz Rescue Curl Retainer leave a cast on my curls?

What level of hold will I receive from the curl retainer?

Will the Frizz Rescue Finishing Serum weigh down my curls?

Can I apply the Frizz Rescue Finishing Serum to my wet hair?

What's the difference between the Frizz range products and other Frizz taming products in our ranges?

Products

Why do you use Sodium Hydroxide in your products?

Is there gluten in your products?

Is there soy in your products?

Are your products suitable for people who have a nut allergy?

Why do you use Phenoxyethanol in your products?

Are your Fragrances natural or synthetic?

Which products in your lines contain Proteins?

What is the Ph level of your products?

Why do you use PVP in your products?

Are your products water soluble?

Which of your products contain Aloe Vera?

Which of your products contain Coconut Oil?

Ingredients

What is your returns policy?

Returns

My curls feel too crunchy

My curls aren't defined and look inconsistent

My curls dry with frizz and fly-aways

My curls aren't smooth and shiny

My curls are falling flat and look dry

I want to debunk common curl myths

I need more product guidance

Tips

How do I join Curlsmith Rewards?

How do I earn points?

How does Curlsmith Rewards work?

How do I check my points balance?

Will I receive points for my previous purchases before Curlsmith Rewards launched?

What happens if I decide to get a refund?

Do my points have an expiry date?

Does my Tier status expire?

Can I redeem all my points at once?

Do I need to make a minimum purchase to use my points?

I received a referral from a friend. Do I need to spend a minimum amount to receive my €5 off?

Can I combine my Rewards with other offers?

Are there any limitations to the Birthday Reward?

Once I reach a new tier, will all my points receive a tier multiplier?

How do I get points for leaving a review?

I referred a friend but I didn’t get the reward. Why not?

Why should I get a Curlsmith subscription?

Can I make changes to my subscription?

Can I skip a charge?

Can I swap the product I have on subscription?

How do I add a product to my subscription?

Do I have to give notice to cancel my subscription?

Can I change the frequency of my subscription deliveries?

How do I reactivate my subscription?

How do I update my payment method?

How do I update my address?

Can I benefit from promotions in conjunction with a subscription item?

Subscriptions

I already have an account. Do I need to create a new one to earn rewards?

Existing AccountsUpdated a year ago

I already have an account. Do I need to create a new one to earn rewards?